Privacy Policy

This is a template Privacy Policy provided as a starting point for FirstSign. It is not legal advice. Have a qualified attorney review it against the privacy laws that apply to your organization (such as GDPR, CCPA, or others) before publishing.

1. Introduction

This Privacy Policy explains how FirstSign ("FirstSign," "we," "us") collects, uses, shares, and protects information when you use our document-signing platform and related services (the "Service"), including information about individuals who sign documents sent through the Service ("Signers").

2. Information we collect

• Account information: name, email address, organization, and billing details when you sign up.
• Document data: the documents, fields, and metadata you upload or create in order to send them for signature.
• Signer information: name, email, signature, and authentication details (such as passkey or WebAuthn credentials) provided by people who sign documents.
• Usage data: log data, device information, and analytics about how the Service is used.
• Cookies and similar technologies: as described in Section 4 below.

3. How we use your information

• To provide, operate, and maintain the Service, including sending, signing, and tracking documents.
• To process payments and manage subscriptions.
• To verify identity and secure accounts, including through passkeys and WebAuthn.
• To communicate with you about your account, updates, and support requests.
• To improve the Service and develop new features.
• To comply with legal obligations and enforce our Terms of Use.

4. Cookies and tracking technologies

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. You can control cookies through your browser settings, though disabling them may affect functionality.

5. How we share information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the Service (such as hosting, storage, email delivery, and payment processing), under confidentiality obligations.
• Other parties to a document when a signature request involves multiple signers.
• Authorities, when required by law, regulation, or valid legal process.
• A successor entity in the event of a merger, acquisition, or sale of assets.

6. Data security

We use industry-standard safeguards, including encryption in transit and at rest, access controls, and monitoring, to protect information against unauthorized access, alteration, or loss. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data retention

We retain account and document data for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data as described below, subject to legal and contractual retention requirements.

8. Your rights and choices

Depending on your location, you may have rights to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below. We will respond in accordance with applicable law.

9. International data transfers

We may process and store information in countries other than where you are located. Where required, we use appropriate safeguards, such as standard contractual clauses, to protect information transferred internationally.

10. Children's privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version here and revise the "Last updated" date above; for material changes, we will provide additional notice where required by law.

12. Contact us

Questions about this Privacy Policy or your personal information can be sent to sales@firsttechpol.co.za.